In September 2012 Telehouse came to our premises to do an audit. A ONCE OFF fee of R 564.30 incl VAT applied which they (Telehouse) were to debit off our account.
Later in 2013 I discovered that Telehouse had actually continued to debit our account on a monthly basis. In certain instances they actually debited our account 3 times in one month. In total our business account was debited 23 times amounting to R12 978.90.
I phoned Telehouse and spoke to Carol Vermeulen who asked that I e-mail her all the details. On 11 November I sent Carol an e-mail with a detailed list of dates when our account was debited. As I did not hear back from her I e-mailed her again on 25 November and again on 5 December. To date I have not had a response from her.
Finally, on 6 January 2014 our Financial Director got hold of Leon Fourie who committed to send me a statement so that we could reconcile what had happened and to arrange reimbursement.
To date we have not received any documentation from Leon, nor is he answering his cell phone.
I am beginning to suspect a situation here and hope that I will be proven wrong.
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