I applied for a policy wit Affinity in November and indicated the inception date as 01/01/2014 meaning first installment goes off in December 2013. Firstly my account was debited in November instead of December. I raised this issue and had to go to the bank to reverse the debit. Now in December I got double debited. I raised the issue again to say one installment needs to be reversed and this was on the 30th of December, they said it would be done on the 06/01/2014. Today is the 07/01/2014 and my money has not been refunded. All i get as a response is that a request has been sent to Affinity Health for approval to reverse the debit order. This does not work for me because some of my accounts have gone off as unpaid because of this and you people will not cover the costs of my unpaid debits. This is not good enough for me, i want my money back in my account today!
0 comments