I have been charged an additional R100 for a failed direct debit from last months bill. I vontacted the accoubts department on the 1st January to confirm an issue worth my bank accoubt and i was told by theoperator that there was no outatanding amount on my account! I held for an opperator to confirm at this stage they told me that the debit order had been processed sucessfully. I advised that it was not reflectong at my bank the operatorconfirmed that should the debit order fail i would receive an sms to confirm this - no sms was received. I received notification from my bank at this stage I went in store and settled the bill. I was not notified of R100 fine! I received my invoice for debit order on 01/02 with no additional charges reflected but my debit amount is R100 extra. I am more than certain as a consumer its a) my right to be notified of additional debit amount before you just debit my account and b) it should be clearly displayed on my invoice!? And a R100 charge is exorbitant, it does not coat Vodacom R100 for a failed direct debit. My bank charges me and then Vodacom charhes me more than my bank does!!! How is that fair to a consumer? I have requested the ddebit be cancelled
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