A account was reported on bills being received since January 2012. Affidavits have been submitted repeatedly over the last two years and still I am getting calls forms call centres from which the account has been handed over. Each time the call centre persons make the same notes time and time again and this is still not taken up directly with MTN as to the investigation behind the activity on the account.
This affected my credit history and I was rejected a bond application to purchase a house. I have also reported this directly to MTN after which I received a reference number 81096152. I still proceeded to call again and get another reference from the legal department: 97766207. This still waiting while someone is busy using my identity and while someone still uses the account, nothing has been done 2 years later, after much conversations and complaints. This should be investigated by MTN looking into who from the organisation opened up the account with which documentation. It is so difficult to open up an account as usually, identification, banking statements, payslips etc are requested. How is someone still using this account and the reporting ignore
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