Complaint / review / scam report
No feedback after logging a call

29 November 2013 I logged a query with regards to my data charges for the month of November - specific to one day where my data usage was close to 2 gigs.This is out of the ordinary if compared to previous months. I was advised to contact the data call centre on 082 155 and log a call for Vodacom to investigate. When I followed up a couple of days thereafter, I was informed that it will take 14 days for Vodacom to investigate my data usage of specific date of query and will then contact me to advise. Today is the 20 December 2013, past the 14 day turnaround time as promised. When trying to contact the call centre all day today, I am continuously advised by the digital voice queue operator that I am being transferred to an operator - this never happens and am kept on hold in excess of 20 minutes at a time but never transferred to an operator to assist me with a call logged in November. I am left to pay an exorbitant bill without confirmation of data usage on specific date. Pathetic service to say the least. Would appreciate a call back to address my original concern.

Offender: Vodacom

Country: South Africa   Region: All Country   City: National

Category: Telecommunications


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