AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Upgrade nightmare | #287538

Vodacom
Upgrade nightmare

First, I couldn't upgrade because my contract appeared as a corporate contract even though it wasn't. It took weeks for that to be fixed. When they finally fixed it they sent me a blank quotation. I called them, then they sent me a wrong quotation. Had to call them again. When the phone was finally delivered I got headsets even though the quotation says battery back-up. I called again, held for about fifteen minutes and all the consultant said was we'll come collect the package. No apology for the inconvenience I was caused.

If I had known that upgrading my contract would be such a mission I would have gone to another service provider. I'm actually considering cancelling my contract and going to a service provider that will treat me like a valued customer.

Date:

Company: Vodacom

Country: South Africa   City: Upgrade

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google