Quotation received today from VODACOM Call Centre for a contract migration, now they wont allow the migration after sending a quotation in writing with the terms that we agreed upon. After I struggled for three hours to get to apparently the right person I am told by her that the lady in customer service sent me an incorrect quotation and that it is not really anything they can do to assist me further, other than sending me a more expensive contract option of nearly R800 per month. Why am I as a valued existing client with a good payment history with Vodacom not allowed to enjoy the same specials as customers who join Vodacom for the first time
See a part of the quotation below:
Vodacom (Pty) Ltd.
MIGRATION (TARIFF CHANGES) QUOTATION
Quotation number : ###
CUSTOMER DETAILS:
Account Holder: ##### ###
Cellular No.: ### ### ####
Account No.: ###
Quotation Date: 2013-10-21
Quotation Expiry Date: 2013-10-22
MIGRATION INFORMATION:
Current Tariff Plan: MyGig 3 Promo@R199 24M (R 199.00 VAT incl)
New Tariff Plan: MyGig 5 Promo@R259 24M T (R 259.00 VAT incl)
Effective date of the migration: 2013-10-31
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