I upgraded my phone in May 2013 since then, I am yet to receive one statement with my correct details. Either my name is incorrect (adding more surnames than I have) or leaving my surname off the statement completely, or my address is incorrect, or there is no address at all!
I have gone to the branch in my office block for them to fix it - TWICE - NOTHING! I have written a letter - TWICE and I have called into the call centre more times than I care to remember and NO ONE is able to fix this (although I am assured every time that is has been corrected on the system).
This is shocking service! Please can someone who is able to rectify this immediately and send me updated statements with my correct details contact me!
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