My MTN cellular contract was approved on the 3 June 2013 and I was informed that I would be charged R199 plus the pro-rata amount on the 13 July 2013. To my utter amazement my bank account was debited with an amount of R231-26 on the 13 June and another amount on the 3 June the very day my contract was approved! on the 13 July I was again debited with R199. I queried this with the MTN outlet and they logged several queries. I have been to the branch several times to sort out this problem with no success only to be told the problem is being sorted out since July and it is already December. Ref Nr #105991690 - I was told that I was incorrectly billed and the matter would be rectified. This has still not happened to date and it is unacceptable. I would like this matter to be resolved asap or else I will have no other recourse but to escalate the matter higher up. I was shocked at how the billing department is not willing to assist a consumer to rectify their mistake. I would like my monies to be refunded together with interest from 3 June 2013 until it is repaid to me in full.
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