The day I upgraded I switched my new phone on and 2 minutes later the phone went off and could not be switched on again. I returned it the following day to the store where I did my upgrade. I were helped by a consultant who looked at the phone and agreed to that the new phone is faulty, out the box failure as they called it. I was informed that they can not give me another new phone at this stage, they need to send the phone to jhb for assessment, its now a week later and after several calls to my branch still no feedback on whats going on. not only are I been discomfort by this situation but the fact that I must keep phoning to find out what the progress is, now that is what I call unprofessional by a leading brand. why do they have a out the box failure policy if this is the route to follow. or is it because of Samsungs rules?
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