Hello MTN,
I have in the last two weeks finally been able to contact you. This however comes after failed attempts previously. I have had my MTN number for numerous yeas however after traveling out of the country discovered that i could only receive calls but not make outgoing calls. I ended up staying longer than the three months however attempts to get a response from MTN about unlocking my phone for roaming were never responded to. MTN Uganda also tried to make contact but with no luck. Like many others i thought i was out of airtime and loaded more in the hopes that this could salvage the situation.
Now all i get is a rather blank
Good day ...,
Please note that... 626 has already been recycled. This MSISDN is not available for reconnection.
Kind Regards,
customer Services
MTN Customer Service
What in the world is MSISDN? I looked this up but, why hide behind fancy telecomms 'buzz' words?
I am still out of the country with quite a bit of information attached to that number. As per my email communications, please help me understand why i should pay the price for MTN's inability to respond when i most needed assistance?
What is required to re-acquire that number?
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