ON 19TH JAN 2013, I WAS UPGRADED TO AN I-FONE AND WAS ADVISED TO INCREASE MY CONTRACT TO RED- R2000.00, WHICH INCLUDED 1.5GB AND FREE CALLS AND SMS.I AM NOW IN FINANCIAL DIFFICULTIES AND HAVE VISITED THE VODACOM CUSTOMER SERVICE, REQUESTING A DOWNGRADE SO I CAN PAY OFF MY ARREARS IN 4 MONTHS. THIS REQUEST HAS BEEN FLATLY REFUSED AND WILL PUT ME IN FURTHER DEBT, WHICH I WILL NEVER BE ABLE TO PAY OFF. IF VODACOM CUTS OFF MY PHONE, I HAVE NO COMMUNICATION WITH MY CUSTOMERS AND CERTAINLY WONT BE ABLE TO PAY ANYTHING. IS THIS HOW VODACOM TREATS A LOYAL CUSTOMER OF 16 YEARS?? SURELY MY ATTEMPT TO PAY THE ARREARS, MY INTEGRITY AT AGE 69 AND ALL MY EFFORTS, SHOULD BE TAKEN INTO CONSIDERATION. I CANNOT GET TO MEET WITH ANY HIGHER AUTHORITY TO ASSIST ME IN MY DIRE PREDICAMENT. WHAT MUST I DO??
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