Complaint / review / scam report
Telkom
Not a valued client... clearly

I have been a loyal telkom customer for the last 3 years, on uncapped adsl . I pay my bill on time every month without fail. Over the weekend, I moved from the apartment that I was staying at to a house literally 1km down the road in a residential area in Weltevreden Park. I call the contact centre on Tuesday to transfer the line and was given an order number and told that it would take a few weeks for a technician to come out and transfer the line. I received an sms today which said "Owing to repetitive copper we will not be able to provide you with service. Please dial 10219 for alternative solution. I called the call centre again and was told that the only option that I have is to terminate my service. I asked for an explanation and I was told that there was no budget. You really made me feel like a valued client today Telkom, thank you.
Author: Moveshen


Offender: Telkom

Country: South Africa   Region: All Country   City: Weltevreden Park

Category: Telecommunications

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