I was advised by MTN agent to go to a branch near me to do a sim swap. I drove to the Brooklyn branch only to be advised to go to another branch as they don't "do the sim swap". Getting to the indicated branch I was informed that a green id book is compulsory. Not being advised by the agent that drivers licence is no more acceptable caused me 2 hours of frustration and loss of income. However identification over the phone is acceptable. How do you bring that together? After hours I drove to Kolonade center just to be told that I have to go to a MTN Direct store. Why on earth can MTN not allow all branches to do proper business and why can agents not in the first instance ensure that all information is clearly conveyed? Now I wasted 3 hours and still have no sim swap done. Will MTN pay my time as they caused this due to their poor communication? Never. Who cares if the customer has to spend time in traffic waiting in queues watching the assistants doing their work as if the world owes them everything. I've never been so frustrated by poor service as today. Really MTN, is this your best???
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