I've been using MTN since 2004 & change my number to a contract in 2006. I'm paying via debit order for my convenience. I've recently changed my banking details & i informed MTN of the changes 4 days before the 30 of September so that they can debit the new account. But they debited the old account instead which didnt have sufficient funds. As a result the debit order returned unpaid. I now need to pay an extra R12 for that. I called the call centre twice to log a complaint about that & the call centre agents escalated the matter to their Superiors. Their argument is that they send a debit order through on the 21st of every month, something that was not communicated to me. And how is that my problem because I told them to debit me on the last day of each month & I've been paying as agreed all this years. I havent receieved any feedback from any mtn staff until I got an sms that I need to pay R222 & my instalment is R208. Cleary MTN still want me to pay that punitive charge which I made it clear that I wont pay because it's not my fault. Failure to resolve my query as soon as possible will leave me with no choice but to relook at the relationship I have with MTN.
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