I logged a fault on 17 January 2013 after wind damage to our cable (after trying to log a call a few days earlier via cell phone, but waiting forever and a day for a reference number).
No response.
I phoned again on 23 January 2013.
No response.
I phoned again yesterday, 28 January 2013, every time the consultant says he will "push" the query, but still no response.
Where do I go from here?
Why are we being ignored?
The cable is almost on the ground, your call centre can pick up that there is a fault on the line.
Why are we not being assisted?
This is totally unacceptable. I hope I am not wasting my time writing here as well.
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