On the 24/04/2013, i logged a fault with telkom informing the call center that my phone line was down, no dial tone at all. i was sent a ref number, 633CNZ240413. on the 25/04/2013, i was called by a technician on my home line telling me that the fault was repaired, technicians were busy on our exchange and that was reason for it my line been down. i told him there was still crackling sound on the line and could barley hear him. a few days later, my line went completely down again, i logged the fault, 92CNZ030513, and was told a technician would come out to me. after calling for 2 days, a technician finally came out to me and reported the fault as a faulty cable that needed to be replaced. he also told me that another dept was responsible for this type of fault. a few days later (after calling again) another technician was dispatched to me, and informed of the same problem. after calling again, on thursday last week, another technician was sent out to me to tell me that the cable line needed to be replaced and that he needed to order the cable and that would take a week. what is going on with my fault?
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