Due to an error on their system they deducted the full gym fees last month and not the Vitality gym fee. I've been struggling for a month to get a refund and needless to say that I have the same problem this month. Not once has the manager made contact to let me know what is going on. VERY poor client service from the manager. For the first 3 weeks I was just told that they are awaiting feedback from the manager. Since last week, I can't get refunded before I sign the contract AGAIN but I can't sign it because of the error on the system. I've asked to talk to someone higher and simply got no feedback. Wanted to cancel the membership - no feedback. Due to this struggles, I won't recommend.
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