Mtn
We did not receive black

I upgraded at the Highveld Mall Mtn, I specifically asked for a black phone (9720 Black Berry). I was told they will phone me when the phone was delivered. This never happened.
I when to the store Friday afternoon, the sales lady informed me that she did not receive the phone I requested in black. I asked her why did she not ordered it, she informed me again she did not receive the black phone.
She did not once acknowledge that she did order black, just keep telling me they only send white.
I requested a black phone to be ordered, the answer they get what they get.
Am I not the customer to say what I want and not be told what was received?