I am due for an upgrade so i go along to Melrose Arch branch only to be told that i have to pay either R5500 or R1500 for a new phone. i asked the lady which phone is free on my contract and she said none. i have never ever had to pay for a new phone on an upgrade. i have unfortunately been with Altech Autopage (previous Supercall Cellular) for the past 25 years). i then phoned the upgrade centre and told them i wanted to cancel my contact only to be persuaded that no they dont want to lose any customers, renew my contract and i can get the new Blackberry 9720 - great well thats what i do after many assurances that they do not treat customers this way. they will also courier the phone to me which would be either Wednesday or Thursday (i renewed my contract on the Tuesday). it is now Friday and they tell me the phone is on back order and can only be delivered on Monday or next Wednesday. OH PLEASSSE why did i not listen to my gut instinct and go with Vodacom. i shall now be telling all my friends not to do business with this disgusting company and in fact perhaps should have a chat to Carte Blanche
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