Complaint / review / scam report
Had enough

In December my number was deleted by Vodacom. Phoning to find out what was the problem they notified me that im R1600.00 outstanding on my account. As I was!!! My account was paid up to date and the last month still went into a credit amount due to me paying more than what I was suppose to. I requested from vodacom to send me statements. I NEVER received any paperwork regarding this no matter how many times I phoned. Eventually I got an email which told me that they have now handed me over to their laywers. Trying to sort this out with the laywers then from Apri 2013 and eventually I received a statement from them only on the 16th September 2013. Working through this statement there was months that amounts was debited from my account 3 TIMES but I never noticed. As the statements goes on it shows my account being in a Credit, then it just all off a sudden jumps to an amount of R1316.00. R500.00 3 times in the same month was billed not EVEN ON MY CONTRACTS!!! I only have 2 contracts with vodacom but im getting billed for other contracts thats not even mine. They listed me as a slow payer BECAUSE OF THEIR MISTAKE!! I want this sorted out and they will repair my credit name!!!

Offender: Vodacom

Country: South Africa   Region: All Country   City: Alberton

Category: Telecommunications


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