For 39 days I have been paying off a phone that I have been unable to actually use since I received it, paying for a BIS that I haven't used for 39 days and receiving my Vodacom bill on time, with most efficiency. I'm sure that if I decided I was not going to continue to pay for a service I am not receiving, ON TIME, the remaining services would be cut off with, yes you guessed it, most efficiency. Much like SARS is the most efficient Government Department, so is your accounts department. And after this rant I am sure the stock standard response will be "Thank you for bringing this to our attention, a consultant will contact you shortly", only to inform me that my re-refurbished phone is ready for collection. None of which is good enough. I do not want a re-refurbished phone and I'm pretty sure Vodacom could do better than that. I fear my patience has been tested to its limits. And Vodacom will not care. But I will have to one day sit through a Vodacom advert and hear your slogan "power to you" when the truth is, as a Vodacom customer, I have none at all.
My full complaint is on your facebook page and news24
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