Called in this morning at MTN dialled the number 808 and spoke to a consultant that does not have the proper tone to work for a call centre. I called in to confirm some information and she responded in a tone that was unacceptable to a point that I told her to change her tone. I hope her quality assessors can take her for a coaching session just to teach her a little bit about the tone she needs to use and to be a bit more polite. She assisted me with what I needed but she just needs to be a bit more professional. Since all calls are recorded, all her superiors need to do is listen to the call and they'll understand exactly what my frustration is about.
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