I upgraded my data contract at the MTN Canal Walk store on 20/06/2013. The tariff package is specified as follows on the contract: "Broadband 2G TopUp @129 UYO"
Simple enough - one would think! Since the upgrade, I have been billed as follows: Broadband 2GB TopUp: 130.70, and a mysterious "Promo service fee": 140.35
There was no device involved as it is a UYO contract, and I asked the in store salesperson whether this would be 129 only with no extra costs at least 3 times.
I logged the query telephonically on 1 August 2013, and have followed up at least 4 times since then. My bill still remains unchanged, and I still have not been credited for my past overpayments.
If I underpay MTN, I will most likely be harassed by collections agents, I will be reported to the credit bureaux, and would generally be treated like a criminal. But when they from their clients, there is absolutely no sense of urgency in resolving the issue of righting the wrong. Each agent you call passes the buck to the next. No one can be held accountable. It is sickening.
I want my contract corrected on your billing system, and I want my overpaid money back, that is all.
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