AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Zero internet connectivity for over a month | #181632

Cell C
Zero internet connectivity for over a month

Ive been struggling with internet for over 2 months where all my connections time out and im unable to open webpages. finally on 15july i contacted cellC via facebook as no one on the customer care line could assist me. after a mont of struggling and them not getting back to me and phoning them the whole time i finally got hold of someone who just told me there was nothing that they could do and they have problems in the guateng area. i paid cash for 200gigs data that i am unable to use. this is completely unacceptable and they cant tell me when ill be able or even if i will be able to use it before it expires. i feel this is in breach of the consumer act and if i dont get a answer now i want my money back.

ref nrs they gave me but never phoned back: 3072303466 and 3072202139

Do you have internet, voice issues?
internet . even tho device shows full network coverage and the hsdpa logo is active. my connection times out. the only way to get any web page to load is by having a active voice call in the background
Is there 3G/HSDPA coverage?
YES FULL!
When did these issues start?
about 2month ago
What Type of device?
samsung galaxy s3

Date:

Company: Cell C

Country: South Africa   City: Gauteng

Category: Telecommunications

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