I have a complaint concerning the MTN service centre in Canal Walk, Cape Town. I bought my cellphone on 14 January 2013, and I sent it in for repairs on 08 July 2013, meaning that- According to the CPA law, a client qualifies for a new cellphone when sent in for repairs within the first six months of ownership. The technicians at Canal Walk repair centre refuses to send me, as the client, a new cellphone or insist that they did a software upgrade, and according to the technicians the cellphone has no problems. The problems that I experienced with my Blackberry 9360 includes: Constant rebooting, switching off/ rebooting when taking a picture, issues with battery life (fully charged to immediate draining) and problems with the vibration of the phone. I experience too many difficulties with the cellphone, with it only being 5 months old. I think it is unfair to be refused a new cellphone if that is supposed to be the policy.
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