Last week I was contacted by MTN with an offer to upgrade my phone, which I accepted. The new phone was duly delivered on Friday, but as it requires a micro sim, a new sim was provided.
I activated the new sim on Saturday, but then realised that this had allocated a new number. I immediately phone MTN (amazingly - I actually had a consultant on the line within 5 minutes) and was advised that I needed to do a sim swap, but could only do so on Tuesday as the MTN Direct consultants don't work on weekends or public holidays.
On Tuesday, I attempted to phone MTN, but after 30 minutes of canned garbage, the call was dropped. I tried a second time, and again, lost the call after holding for over 10 minutes. At this stage I thought it would be quicker to drive to an MTN store, where I was SOLD a new sim, and told that the swap would take place later in the day.
It is now Friday. The sim swap still hasn't been actioned. I have paid for two new sim cards and have been on hold to MTN for 47 minutes. 47 minutes!!!
What does MTN cost this country in productivity in a normal working day? How many others have heard about WAP and MTN Banking 3000 times?
Not acceptable, MTN!
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