I spoke to a Siyabonga Madita on Friday the 7th (9 days ago) about very unusually high usage of my GPRS on my account, I have over R1000 billed towards that last month, and I'm not sure about the month before, as you guys had my email address wrong, so I didn't receive my billing.
I discussed with him that there is NO WAY that I utilized my 1.2GB of data (as I am on a 1200 package) and still managed to use over R1000 of data on top of that. (We can surely confirm this with MTN).
He said he would open a ticket based on a Credit Query, and forward it to the technical team, where I was guaranteed feedback within 2-24 hours.
I had no response, until this Friday, where I received an SMS saying that my issue has been marked as resolved.
This is ABSOLUTELY not resolved.
Please can you follow up with this ticket A1306073590, as I am not willing to pay for these mistakes.
This is one of a number of issues I have experienced since porting to Autopage, and doesn't reflect well on the business as a whole.
I personally cannot wait for my 2 year contract to expire, so that I may move away.
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