Account got suspended due to payment not done however banking details were changed and not updated on cell c's side.
called up the call center and first agent Sokhulu Sisiso cold transferred me to cancellations and i had to complete DPA again. spoke to nonpumelelo and her supervisor was apparently on another call for 25 minutes . this is no way to treat a customer, i asked for my services to be unblocked and payment can be taken one time from my cheque account however i was advised that i will need to wait 3 days till its unbarred or go to the bank and make a manual payment . this is not on at all . i really will advise my friends and family not to take cell c contracts or even prepaid sims going forward . i recieved same services from Vodacom and yet again im having trouble with cell c . as i am typing this complaint i am now on the line for 45 mins and 20 mins on hold without anyone coming back to me . i am forced to release the line due to my battery dying . most shocking experience i have ever had.
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