I am extremely unhappy with the service recieved from Cell C thus far. I opened a contract at the Cell C store in Grand Central in Cape Town on the 10th of October. With this contract I requested insurance to cover my handset was advised by agent at store that I would be given a call by the department that deals with insurance for Cell C and that everything had been done all I have to do is wait for a confirmation call from them. I then noticed that payment was not taken from my bank account in October and call Customer Services to query why. Advised that first payment would be taken in the following month (November). I then lost my handset and went to store to query insurance and was disappointed to here the agent that helped me did not apply insurance on my account and I should have recieved a call about it from a totally different provider. I did not let this effect my faith in the company though I was upset. Managed purchase another phone and now my line has been suspended. When call CS to query why today was advised that its due to non payment only to discover the incorrect banking details where taken. Now I am extremely unhappy. I will make the payment but this is bad
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