Mtn
Why can't I have my Airtime?

Hi,

Please do not refer me to Nashua Mobile as they claim to have no way of helping me with this query.

With reference to the complaint below, why can't I also have my airtime refunded/transferred?
I was billed incorrectly by MTN late last year when my balance suddenly disappeared and now I am told I will loose R1600 because it is the rule!!!

https:///mtn/complaints-to-compliments/lose-all-airtime-when-mo
ving-to-prepaid-1037033