I'm very much upset with Edcon for failing to protect my account from. I have recently established through scrutinising my statement that my account was used. The matter was reported on the 06/04/2013 at the Grove mall and the necessary documentation were completed and signed. However i have just discovered that my account was handed over to Transunion as a slow payer after i have disputed transactions on my accounts. This incidents it is repeated as i had similar incident reported on 2011/07/19. i have lost trust on this company and i sincerely feel that i deserved a clear explanation on why this transactions keeps on appearing on my account and it seems nothing concrete has been done to protect me as a customer from experiencing this outrageous acts. No sense of accountability. i need a full report on this matter as this seems to be affecting my credit record that i have worked so hard to maintain. My account is been well conducted and for me to receive calls that informs me that i am a bad payer, it is totally ridiculous.
Detail of transaction reported
Total amount: R9990.00
Transaction date: 2013/03/01
Store: Benoni
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