AfricaComplaints.com » Shops, Products, Services » Complaint / review: Farm City - NO REFUNDS ON DEPOSIT OF GAS BOTTLES | #278376

Farm City
NO REFUNDS ON DEPOSIT OF GAS BOTTLES

BEWARE! BEWARE! FARM CITY WILL NOT PAY YOUR DEPOSIT BACK ON GAS BOTTLES!
Good Day

I purchased two 9 kg gas cylinders years ago at Farm City in Atterbury Road, at about the time they opened shop. I paid a deposit on them. I went there today to hand back the empty cylinders and to have my deposit refunded. I was told by the cashier that I can't have my deposit back because it is against company policy. I then spoke to the manager about this. She did not know how to assist me and contacted somebody to come and assist me at the cashiers. I waited and waited and at last the manager (female) said that she had spoken to her boss and I am not going to be refunded. I told her that that this is totally unacceptable. I also mentioned to her that the poor service, high pricing and lack of properly trained employees that I have been experiencing over the past years have become shocking! Instead apologising she very sarcastically said: "Thank you" and walked away. What a shame!

I then went to Builders Ware House at Woodlands who without any hesitation refunded me the deposit on the cylinders. Needless to say, I shall never do business with any branch of Farm City again.

Date:

Company: Farm City

Country: South Africa   City: ATTERBURY

Category: Shops, Products, Services

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