I took a dress to the Gateway store to return it. The dress was brand new, still had its tag on and it was new stock (there were about 10 of the same dress on the rail). I however did not have the slip as I did not purchase the dress, the buyer was informed that the item could be returned if it's still in the same condition with its tag on, which is the general return policy. However, when I tried to return the item, I was informed that I needed to produce a slip. When I tried to explain to the manager that I didn't want to get my money back, I just wanted to exchange the item, the manager's attitude was flippant and told me she couldn't assist and could not be bothered to try help. I explained that I will be purchasing quite a bit of stuff from them and just wanted to return this one and use the credit against the new purchase, she kept saying she needed the slip. She then told to go all the way to the Pavilion where the item was purchased to speak to the manger but they will also need the slip if I wanted to return the item (which was a bit of a pointless recommendation!) How can YDE refuse a return / exchange if customers have not been informed of their complex return policy?!
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