AfricaComplaints.com » Shops, Products, Services » Complaint / review: Totalsports - Account closure | #250573

Totalsports
Account closure

I already sent a complaint regarding this and got a response but NO action yet, was the response just formality?

Correspondence below previous complaint

I have closed my total sports account months ago, and the account is closed on totalsports side. However it still reflects as open on my credit report. I want it closed.

I have called on 3 separate occasions to get this done and each time was advised it would be closed but months later its still open.

I also called today at 10:47 and spoke to a consultant who answered the phone laughing thus I could not make out her name. Once I explained I heard no reply and the call was hung up...

This is very frustrating, I dont like the fact that closed accounts is still affecting my credit rating!
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SUPPLIER'S RESPONSE Totalsports Time and Date 11:58:48 | Fri 4 Oct 13
Hello carlfrancis,

Thank you for bringing this to our attention.

We apologise for the inconvenience caused. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take a few days and your patience will be greatly apprecia

Date:

Company: Totalsports

Country: South Africa   City: Head office

Category: Shops, Products, Services

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