AfricaComplaints.com » Shops, Products, Services » Complaint / review: Shoprite - Harrasment by security guard | #143170

Shoprite
Harrasment by security guard

I visited the Cosmo City Shoprite LiquourShop today at about 14:40 to purchase a pack of 6 hunter's dry and a packet of smokes, I made a payment at pay point which is close to the door. As I was exiting the store the security guard named Nyiko asked for the receipt I told him to take it from the plastic bag as it was on top of the 6 pack. He refused and demanded that I take it out and give it to him on his hand, I left the parcel with him and went to the parcel counter to fetch the rest of the stuff I had bought from Shoprite. I returned and my parcel was on the floor I grabbed my parcel and he wrestled with me for it and told me that I need to take out that slip and give it to him. A young man intervened I'm not sure if his the manager or what he checked the slip and I left.
I don't understand why any security guard would treat a paying customer like a dog. I didn't appreciate his tone nor his attitude towards me. He treated me as if I had done something wrong. Shoprite security guards need to learn a thing or about customer service. At the end of the day what would Shoprite be without it's customers.
He didn't even apologise. How sad that Shoprite guards just don't care

Date:

Company: Shoprite

Country: South Africa   City: Cosmo City

Category: Shops, Products, Services

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