After posting a report on 22 October 2013, I got an e-mail from Natasha Goliath "apologising for the inconvenience that you have experienced with trying to get you refund concern resolved". Apparently she sent a mail to the supervisor in the accounts department & this was marked "high importance" & she was expecting a "quick response". Well, I am still waiting with bated breath for the "quick response". I am curious to see if ADT is going to debit my account again on the 1st of November. What do you have to do to any positive response out of these people?
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