E-mail received on the 06.02.2013 -
"Dear Carlo, Please do not delete the case [#2997580] from the subject line as this is your reference number.
ENQUIRY REFERENCE NUMBER: 120799497. Thank you for your e-mail. This is to confirm that they is no debit order active on your account. I have escalated your refrence numbers to credit the account. Once the account is credited with R590 R390.01 that you paid. The amount you will pay in the 01 March 13 is R150."
E-mail received on 10/03/2013 -
"Dear Mr Da costa, CASE NUMBER : 3215548. Thank you for your e-mail. We were unsuccessful in telephonically discussing your enquiry, on the number provided - 083 273 5173. However, the two payments for the amount of R590.00 R390.01 were allocated to a wrong account. We noticed that you used customer number 41317910 for Mr. Butler's account instead of customer number 35221832. We have however, transferred the funds to your account."
I asked a consultant to disconnect our services from the 7th of April as we ahere away and would like to now reconnect but not sure how much to pay and what reference to use as the info provided is never the same. Please caould you assist with reconnection and payment