Early March I phone Direct Axis and enquired what I had to do to settle my account. I was given an amount and banking details to transfer the money electronically with a reference number. The constultant DID NOT ask me to mail through the proof of payment. I transferred the money from my bank account via internet transfer to the Direct Axis account within the bank with the reference number on 7 March 2013.
On 25 March 2013 Direct Axis deducted another payment from my account which is R2742.35. I then phoned the Direct Axis settlement number from the Netherlands to South Africa where the told me to forward the proof of payment to [Email Removed] which I did. I did not receive any communication from Direct Axis. I send another 2 emails in the mean time, no response and I phone the settlement enquiry number twice after that without getting a date when my payment will be reversed or even if they are going to reverse. The settlement enquiry consultant said the matter is still under investigation by head office.