I have been a Multichoice / DSTV subscriber since almost the service's inception and every time I upgrade or adjust my account in some way I have issues, but this latest issue has me at my wits end. I have been a Premium bouquet subscriber - also since it's inception. The accounts department acknowledge this. As part of the Premium package I had access to the web based Catch up service (also via an IPad app). On 1st November I upgraded to the new Explora decoder and on registering the new decoder the Catch up service was no longer accessible. The smart card info was updated and the problem persisted, so I contacted the call centre.
Firstly the telephone operators cannot / will not assist and refer you to a nameless IT tech at [Email Removed] and their responses are patronizing, unhelpful and offer no solution or resolution. You cannot contact them directly, no numbers or names are divulged.
I have been trying for 6 days to resolve this. I have written emails of complaint to no avail. I need someone of authority to please contact me. If only there was another subscription TV service worth the name...
Callum Stora
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