Series missing from DSTV Catch Up, phoned the call centre who could not explain the problem to me. Consultant told me to check signal quality and strength - no problems there. Consultant then said that he would send a manual update to my decoder and that I must wait 48 hours for update to come through. Well after 4 days the update had still not arrived. Phoned call centre yet again, and no surprise -got told to follow the exact same procedure. Consultant did not seem phased at all that I have already waited 4 days and nothing has been fixed. Consultant then said I must wait 48 hours again and if it is still not fixed, I must take my decoder to a multichoice branch for testing which will take place on the same day-no waiting period.
Phoned for a 3rd time to confirm repair/testing time and got told that it is one week? so now which is it?
When I lodged a complaint via multichoice website got told to get the new decoder it does not have problems or alternatively watch online-firstly I do not have the new decoder so what a stupid remark and secondly are multichoice going to pay my internet bill? DONT THINK SO!
Now for the tired response from multichoice- "we are attending to your query"
0 comments