Have I made a mistake by thinking Multichoice is an efficent company? How long is accepteble for a customer to wait on the line and listening to a boring voice repating itself a million times on how DSTV has expanded their self service options etc?? Is it accceptable to wait for a consultant to pick up the phone for 15 minutes, and not being able to reach the call centre in a total of 30 minutes? I have personally given multichoice my new banking details LONG before the debit date and yet the account has not been debited as requested. Then Nyeleti Xulu is only able to tell me, lets wait a few days and see if it goes off??? Is this REALLY the best advice you can give? Are we going to wait for an elctronic miracle to happen? Either my account has, or has not been debited... I have checked my statements repeatedly and no money was deducted for my two PVR subscriptions.. Then I am told I may have to make manual payments... Note that I will not be making manual payments if an investigation shows that Multichoice is at fault for not debiting my account as instructed. I will NOT be further inconvenienced. Sort it out with my bank and let the debit order go off on time as instructed.
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