Department of Home Affairs
Very upset

Hi

Good day, me and my husband are married now for 5 months, and i still can not go and change my id book, because the system shows he are still married to his ex. His lawyer and we sent the papers in now for the 7th time, and every time they tell us wait 3 weeks afther 3 weeks the same old story. No one can help us with that.
Here are a exsample email from them: Dear: Juanita,

Re: enquiries,

Thank you for writing to the Department of Home Affairs Customer Service Centre.

With regard to the below mentioned enquiry, kindly accept our sincere apology as the application has not yet been finalised.

Please furnish us with your husband's divorce decree and your BI-30 in order for us to escalate your case to head office.

You may email the documents to us, or fax them to 011 461 9358/9 with attention to case reference number: 1305/022/831.

Customer Service Centre Representative
0800 60 11 90 / 27 11 461 9252 (if abroad)

Kind regards,
Patience Mahlangu,
That is how it goes on and on and on.