This email was sent to Lancet on the 2nd of October. I have had no response as yet, but have recieved a call from their lawyers. Totally disgusting!
"During the month of January 2013,
I contacted Lancet to find out what amounts I owed to your company. The consultant that I spoke to was advised to look under the following names for amounts:
Tamryn Leigh Nel/Culhane/Culhare and Olivia Joye Isabella Nel/Culhare/Culhane
Thereafter the consultant advised me that the amount I owed was as per my statement, which I attached above for your perusal.
After I paid the statement in full during January 2013.On the 1st of October 2013, I then receive a call advising that I am now owing Lancet, 8 Months later!
I find it highly unacceptable that a company with the capacity and stature such as Lancet manages not only to misadvise a client regarding payments, mix up their billings and follow up 8 months later. What kind of invoicing and booking system are you using if discrepancies like these are allowed to occur.
Please send me feedback advising:
oWhy was I advised the statement was correct in January 2013.
oWhy do I now suddenly owe you money
oWhy did it take 8 months???
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