ON THE 3/9/2013 MY SON FELL AND IT WAS THE FIRST TIME WE TRIED TO USE THE MEDICAL AID AS HE WAS RUSHED TO HOSPITAL. BELOW IS THE EMAIL I SENT TO THE LADY THAT SOLD US THE MEDICAL AID CAUSE WE HAD TO COUGH OUT CLOSE TO R 10 000.00 ON THE DAY FOR MY SON TO BE TREATED. TILL THIS DAY SHE HAS NOT CONTACTED US.
IT IS ACTUALLY PATHETIC THAT WHEN SALES PEOPLE SELL A PRODUCT THEY DON'T TELL THE TRUTH. WE ARE NOT EVEN COVERED FOR ANY MRI SCANS OR ANYTHING, WHEN U SAT AT MY OFFICES YOU TOLD ME WE ARE COVERED 100 % FOR EVERYTHING IN AN EMERGENCY OF GOING TO AN HOSPITAL AS WELL. YOU ALSO ADVISED THAT IN HOSPITAL EVERYTHING THAT HAS TO BE DONE WILL BE COVERED.YOU SHOULD HAVE TOLD US THAT WE ON THE LOWEST PLAN OF SPECTRAMED. TODAY WE ARE BEING TOLD THAT NOT EVERYTHING IS COVERED. HONESTY IS THE BEST POLICY BUT WITH SOME PEOPLE IT DOESN'T WORK LIKE THAT GIVING ME THE ATITUDE ON THE PHONE THAT IF I DON'T WANT THE POLICY, I MUST JUST SEND U THE LETTER TO CANCEL. I HAD OTHER PRIORITIES LIKE WORRYING ABOUT MY SON AND IF HE WAS GOING TO BE OKAY AND WE HAD TO COUGH OUT ALL THAT MONEY AT THE HOSPITAL. THIS SAT AT MY DESK AND PROMISED US THE WORLD ON THE MEDICAL AID.
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