WHERE DO I START, MY DAUGHTER REQUIRED ADDITIONAL PMB BENIFITS FOR A URGENT PMB CONDITION, I SUBMITTED A MOTIVATION FROM HER DOCTER AND MYSELF DUE TO THE NATURE WE REQUIRED URGENT FEEDBACK THE DOCTOR AND MYSELF FOLOWED UP WITH ABSOLUTLY NO FEEDBACK IN 2 MONTHS THE CLO HANDLING THE CASE WAS "'LUCRUCIA''USELESS, IS A KIND WORD FOR HER I WOULD RATHER NOT MENTION A BAD ONE WHOM ON SEVERAL OCCASIONS SAID SHE WOULD PROVIDE FEEDBACK, NOTHING! I ASKED FOR A MANGER THE PHONE WOULD DISCONNECT OR THEY PUT YOU THROUGH A TONE AND HOPE YOU DISCONNECT, I THEN SPOKE TO NUMOROUS CONSULTANTS JUST AS DOCILE AND EVENTUALLY GOT A MANAGERS NAME 'JODIE MAHARAJ'WHOM I LEFT SO MANY MESSAGES FOR AND HAVE NEVER HEARD FROM WITH A MANAGER LIKE THAT I DONT BLAME THE USELESS LUCRUCIA SHE IS A BY PRODUCT OF A BADLY RUN MEDICAL AID SCHEME MY DAUGHTERS DOCTOR EVEN APOLOGISED TO ME AND SAID SHE HAS NEVER EXPERIENCED A SCHEME SO BAD.I THEN LOOKED FOR ANOTHER MEDICAL AID THE BROKER SAID WITH MY COMPLAINT JOIN THE QUE HE ALSO WILL NOT SELL FOR RESOLUTION THE LEVEL OF INCOMPETENCE CANNOT BE ONLY BY THE CONSULTANTS SURELY A GOOD MANAGER WOULD NEVER ALLOW THIS, CERTAINLY NOT A CULTURE OF EXCELLENCE BY 'ANY'STANDARD.
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