My daughter went to Bedford Gardens hospital twice for her dental procedures under general anesthetic. First time was November 2011, the accounts and pre-admissions department quoted me R8000 for the procedure the doctor prescribed, the following day I was billed with over R16 000. The bill had doubled. I took it up with them and eventually gave me R1500 discount.
The second time was September 2012. I have pre-paid them R8600 before the procedure. I requested numerous times for the actual invoice afterwards, only yesterday, I have received the invoice. On the invoice it stated that the total charges were R8508.99, and R91.01 refund has been written off as small balance.
I queried with Gina Mendes from account department of Bedford Gardens Hospital, and the reply was "Its showing a Nil Balance on our system now."
This is ridiculous! How can an institution write off refund to its customer? That refund is my money, not what I owe them! From both the experiences, it shows extremely bad accounts services and very unprofessional!
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