The famous 5 Star Sugar Beach Hotel in Mauritius just doesn't give a about customer service.
We booked November last year and paid our deposit for the exclusive room 515 with a butler service. We work so hard running a manufacturing company in South Africa that we only get to go away on holiday for 8 days a year.
We paid the remaining of required fees for our room 3 months in advance only to get an email 10 days before we supposed to leave to tell us that SORRY our room in no longer available and that it has been sold to another couple. We have written confirmation in February that the room was book to us over the August Period.
Then they say to us that we can get a downgraded room. This is just plain unacceptable and bad service. Sugar beach hotel claim no responsibility! World Leisure claim no responsibility and JUST TOUGH LUCK!
After supporting Sugar beach hotel for years, I would have expected Andrew Sloan to rectify this poor service.
My question to Sugar beach and World Leisure is are they going to pay the added premium from 43k to now 95k of what my holiday is going to cost at another hotel. What about my flights. I will take this to the ombudsman if no resolutio
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