I originally sent an email query on 29/05/2013 regarding a till slip for which i did not receive healthy food, after numerous emails and phone calls i contacted the call center on 26/06/2013 to be told that the query was closed and nothing is being done about it, AWESOME STUFF!!!
On the 26/06/2013 i then sent a new email query with all previous correspondence requesting that the issue be resolved, i receive a phone call on 27/06/2013 that query has been escalated and i will receive feedback "SOON"... HA... FAT CHANCE!!!
Today (24/07/2013) nearly 2 months since the original query i contact the call center to be told that query was indeed escalated on 27/06/2013 but has not been resolved as it is sitting with a line manager, if i have to wait nearly a month after an escalation then what hope do i ever have of receiving a response via normal query channels?
Please can this be looked at as a matter of urgency (26/06/2013 Ref 2906386332) as i now have another missing slip for which i did not receive cashback and i would prefer if the above was resolved first to avoid the ultimate of confusions for Vitality, 2 queries at once!!!
I am expecting R 216.44 cash back
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