We all know we have to FICA, we all know we have to do it over and over again (every few years). But Absa's attitude is NOT: let's warn our customers when they need to FICA again. NO - they have to block your account and then send you a SMS in the middle of the night telling you - sorry, but we got you!
Guys, really? You couldn't send me a SMS a month ago (warning me)? You couldn't pop up a message when I looged into internet banking 2 weeks ago? You couldn't send me an email every week for the last month reminding me?
Instead of just sitting on your collecting very expensive banking fees, why don't you be a bit creative and do some proactive work? You make it very hard for customers who have been loyal for more than 20 years to STAY loyal. Since I need to go to a branch anyway, why shouldn't I go to another banks branch?
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